How do I choose the right fragrance?
Use the notes, intensity meter, and wearing guidance shown on each product page. Collection pages also separate women's fragrances, men's fragrances, and best sellers to make comparison easier.
Customer Help
Frequently Asked Questions
Common questions about fragrance shopping, multi-bottle pricing, free U.S. shipping, tax at checkout, and customer support at Real Scents.
Last updated: March 12, 2026
Is shipping free in the United States?
Yes. Standard shipping is free on every U.S. order under the current storefront policy.
How long will my order take?
Orders ship from El Paso, Texas. Most in-stock orders are expected to process within 1 business day, and standard delivery within the contiguous United States is generally expected in 2 to 5 business days after dispatch. Remote destinations may take longer.
How does multi-bottle pricing work?
The first perfume is priced at $79.90. Every additional perfume in the same order adds $40, so the pricing stays clear as the order grows. Two perfumes total $119.90.
Are taxes included in listed prices?
No. Listed product prices do not include applicable sales tax. Any required sales tax is calculated at checkout and shown before payment is completed.
Can I use SCENT10 with multi-bottle pricing?
No. SCENT10 cannot be combined with the automatic multi-bottle pricing. Customers can use the single-bottle code discount or the automatic multi-bottle pricing, but not both on the same order.
Do I get a free car fragrance with every perfume order?
Yes. Any order that includes at least one perfume qualifies for exactly one free car scent. The gift is limited to one per order, appears separately from paid items, and car scent-only orders do not include a free car scent.
Is checkout secure?
Yes. Orders are completed through secure Shopify checkout, and the final order total is shown before payment is submitted.
Can I return a fragrance order?
No. Fragrance purchases are final sale personal care products. Returns are not accepted after checkout.
Can I cancel an order before it ships?
Customers using a Real Scents account can review eligible orders inside the account area and request cancellation before shipment while Shopify still shows the order as cancelable and unfulfilled. Once fulfillment begins or the order is no longer cancelable in Shopify, self-service cancellation is no longer available.
What if I forget my password?
Use the password reset link from the account sign-in experience. The reset email is sent through Shopify to the email address attached to the customer account.
Can I exchange for a different scent?
No. Real Scents does not offer scent swaps or post-purchase exchanges.
What if my order arrives damaged or incorrect?
Email hello@shoprealscents.com promptly with the order number and clear photos so support can document and review the shipment issue.
How do I contact support?
For order questions, shipping issues, privacy requests, or general help, email hello@shoprealscents.com.
How should I apply fragrance?
For most Eau de Parfum styles, two to four sprays on pulse points is enough. Allow the fragrance to dry naturally on skin instead of rubbing it in.
Where do you sell online?
The Real Scents storefront operates at shoprealscents.com and is structured for customers shopping within the United States.